We enter check deposits and charge card deposits the same – creating a Receivable batch, selecting transactions, then entering the payment items. We post to AR from there.
Next, we go to Finance, select Bank deposits, and post to GL from there.
The difference: charge cards deposit give us a Bank deposit posting journal AND post through to the bank reconciliation as a total deposit.
Check deposits do not even show under Finance/Bank deposits, but posts to GL and the bank reconciliation direct from the Receivables... line by line, check by check with no deposit total (a challenge to reconcile with the bank statement).
Is there a setting somewhere that we may have missed in our upgrade?
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First place to look would be in the Posting configuration for the AR / Sales series.
Look at Administration panel >> Setup >> Posting >> Posting and select Sales (series) then look at the Cash Receipts options from the drop down on the right - from here the specific configuration for that function will populate the rest of the window.
Have a look at how that is configured.
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