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Microsoft Dynamics CRM (Archived)

Business Rule problem

Posted on by 1,670

Hi,

i created new business rule to opportunity entity when i choose  "status raison"  as options field "equal to" "value" and i selected the value, i don't validate the condition, i do no why !

any idea ?

1715.Sans-titre.png

i can't validate the condition (if i choose the field of options)

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  • Suggested answer
    Aileen Gusni Profile Picture
    Aileen Gusni 44,522 on at
    RE: Business Rule problem

    Ammar,

    Because it will follow the Active Status

    CRM has two statuses: Status and Status Reason

    While Status only for Active or Inactive

    For each Status you have status reason.

    Seems Business rule wont update the inactive record, so by default it can be CRM detect only those status reason valid for status.

    Thanks,

  • Ammar Zaied Profile Picture
    Ammar Zaied 1,670 on at
    RE: Business Rule problem

    the business rule nt activated,bacause i'm editing the BR but the conditio not validated if the field type (options) i do no why ?

  • Suggested answer
    purwar purwar Profile Picture
    purwar purwar 2,836 on at
    RE: Business Rule problem

    Hi Ammar , Pls sure that you have activated the Business rule and after that publish the entity/solution.

    It is possible to share screenshot of your Business rule.

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