Skip to main content

Notifications

Service | Customer Service, Contact Center, Fie...
Suggested answer

Is there a way to configure the prompt from copilot in Customer Service

(0) ShareShare
ReportReport
Posted on by 30
 
Hi guys, as we know the copilot can assist agent in writing an email by prompting several options like below:
 
 
My questions is:
Is there a way to configure those prompt? Like is that possible 
1. If I wish to add a new prompt to it.
2. If I wish to configure what the response returned from the copilot when a prompt is clicked
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Is there a way to configure the prompt from copilot in Customer Service
    Hi Partner,
    Unfortunately, we can’t extend or customize Copilot for Dynamics 365 Customer Service currently.
    Currently Copilot only displays five predefined prompts and one custom prompt.

    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,111 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,934 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans