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Is there a way to configure the prompt from copilot in Customer Service

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Posted on by Community member

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Hi guys, as we know the copilot can assist agent in writing an email by prompting several options like below:

My questions is:

Is there a way to configure those prompt? Like is that possible

1. If I wish to add a new prompt to it.

2. If I wish to configure what the response returned from the copilot when a prompt is clicked

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Leah Ju Microsoft Employee on at

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Hi Partner,

Unfortunately, we can’t extend or customize Copilot for Dynamics 365 Customer Service currently.

Currently Copilot only displays five predefined prompts and one custom prompt.

https://learn.microsoft.com/en-us/dynamics365/customer-service/use/use-copilot-features

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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