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Is there a way to configure the prompt from copilot in Customer Service

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Posted on by Community member

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Hi guys, as we know the copilot can assist agent in writing an email by prompting several options like below:

My questions is:

Is there a way to configure those prompt? Like is that possible

1. If I wish to add a new prompt to it.

2. If I wish to configure what the response returned from the copilot when a prompt is clicked

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Leah Ju Microsoft Employee on at

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Is there a way to configure the prompt from copilot in Customer Service

Hi Partner,

Unfortunately, we can’t extend or customize Copilot for Dynamics 365 Customer Service currently.

Currently Copilot only displays five predefined prompts and one custom prompt.

https://learn.microsoft.com/en-us/dynamics365/customer-service/use/use-copilot-features

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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