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Email Error: Too many characters

Posted on by 160

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I'm getting the following error when I error check an email

pastedimage1574930641378v1.png

('This message includes HTML content that contains too many characters')

Has anyone come across this before?  What's the fix?

Thanks

Richard

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Email Error: Too many characters

    Hi Richard,

    Please let me know whether your error could been solved after you reduce HTML source code size below 100kb.

    Regards,

    Clofly

  • Suggested answer
    RE: Email Error: Too many characters

    Hello Richard,

    As mentioned by Clofy Mao already, there were other threads already raised on this topic that you can look into:

    - community.dynamics.com/.../html-this-message-includes-html-content-that-contains-too-many-characters

    - community.dynamics.com/.../email---this-message-has-html-content-which-is-too-large

    Possible reasons for the issue are the following:

    1. Text content (include CSS rules) in your marketing email is larger than 100kb.

    2. An embedded base64 format image which is larger than 100kb on your marketing email

    100kb limitation documentation in the blue Important content box on the following URL:

    https://docs.microsoft.com/en-us/dynamics365/marketing/email-design#design-your-content

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Email Error: Too many characters

    Hi Richard,

    You could take my anwser in the thread below as reference:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/370893/html-this-message-includes-html-content-that-contains-too-many-characters

    The final marketing email size(.html) should be less than 100kb.

    Regards,

    Clofly

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