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Copilot stuck on "Working on it ..."

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Posted on by CU10121908-0

We have added Copilot in our model-drive apps. However, when Copilot is accessed through the right navigation bar it is stuck on "Working on it ..." and does not work.

We have tried clearing our cache and cookies but it still does not work. Anyone else have this issue and know a solution of how to fix this?

Thanks

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Dynamics 365 general

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prlopes90 48 on at

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Hi,

Did you check in the DevTools if there's any permission error? Sometimes, if users don't have roles to the proper entities it throws a permission role which you can check in the DevTools.

BR

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CU18031535-0 16 on at

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When I encountered this recently, I had to wait 4 full days before all the indexing and setup was completed. I know this is an old question but maybe it will help others.

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