Dynamics Community Forum Thread Details

USD - Can I set the Main Menu as the default Agent Script that will be triggered in a session?

MRVIX 1,258 on at

Like (0)

Report

RE: USD - Can I set the Main Menu as the default Agent Script that will be triggered in a session?

Hi Neil,

Thanks for helping out. I've read from your site.

So if I have 2 Agent Scripts and set 'Start Task' to Yes and did not set any 'Go to Task' action call, the [Main Menu] should be set as the default value on the Drop down once a session starts.

Thanks so much!
Verified answer

Neil Parkhurst 10,725 User Group Leader on at

Like (1)

Report

RE: USD - Can I set the Main Menu as the default Agent Script that will be triggered in a session?

Your [main menu] is a start task. I briefly explain them here.

neilparkhurst.com/.../agent-scripts-start-tasks-explained

In you example above "Appeal" is showing under main menu as it is the start task.

I believe you can simply use a GotoTask action to goto Appeal.

If that doesn't work for you try clear history.

neilparkhurst.com/.../usd-agent-scripting-extra-actions-clearhistory-and-registervisitedanswerlist

Hopefully this helps.
MRVIX 1,258 on at

Like (0)

Report

RE: USD - Can I set the Main Menu as the default Agent Script that will be triggered in a session?

Hi Srikanth,

Thanks for helping out. Actually this [Main Menu] is like an OOTB control to go back to the list of Agent Scripts if you have multiple Agent Script setup.
ansrikanth 3,115 on at

Like (1)

Report

RE: USD - Can I set the Main Menu as the default Agent Script that will be triggered in a session?

What is this Main Menu, in what way it is different than other agent scripts ?

No record found.