We're trying to use Server-side Sync between Office 365 and our on-premises Dynamics CRM 2013. We created an Email Server Profile using https://outlook.office365.com/EWS/Exchange.asmx as the Ingoing and Outgoing server. When we run the test on the mailboxes, the Incoming and Outgoing email tests are succeeding, and the Appointments, Tasks, and Calendar test is failing. We get the error Crm.80044113, and looking online this is the only information we've been able to find so far on the error:
<ErrorId>80044113</ErrorId>
<ManagedErrorName>unManagedidsrcsyncnoclient</ManagedErrorName>
<ErrorMessage>Client does not exist.</ErrorMessage>
<UnManagedErrorName>IDS_RCSYNC_OUTLOOKSYNC_INVALID_CLIENT</UnManagedErrorName>
With all the research we've done, apparently Server-side sync shouldn't even be working with the kind of deployment we have right now. But with the tests on Dynamics CRM, the email portion is working and we have received the test email from CRM.
Some of the mailboxes in our CRM have had the tests done in June 2014 and all tests succeeded and they were able to see appointments in their calendars that were made on CRM, but any tests we run now on those same mailboxes has the appointments, tasks, and calendar sync fail. The Email Server Profile was created in May 2014. We're not sure why it would work with the current settings we have and then stop working without changing any of the settings.
Any information on the error we're getting and why this would suddenly stop working would be greatly appreciated. Thank you!
