Skip to main content
Dynamics 365 Community / Forums / Supply Chain Management forum / Asset Management: Supp...
Supply Chain Management forum
Suggested answer

Asset Management: Suppress overlapping maintenance jobs

editSubscribe (2) ShareShare
ReportReport
Posted on by Community member 6
Hello

I have an issue with setup in asset management, specifically maintenance plans.

// When i update counter with 100h and run the plan, maintenance request is created.
But if i update the counter with another 100h and re run the plan, another request is getting created and now i have two requests but there should only be one ( the newest one created for 200h ),
according to the setup it should suppress the previous one. ( testing was done with Tolerance days Set up but i did not received desired outcome ).

Also i have tried this scenario: Registered counter for 400 hours, rerun the plan and 3 maintenance schedule lines were created instead of one. According to the MS Documentation, there should be one line created.
I have also tested it with setup of Tolerance days /Before/ and /After/ but i have received same outcome.

Thanks in advance to everyone insights provided.
Categories:
Asset Management
Attachments
  • Community member Profile Picture
    Community member 5 on at
    Asset Management: Suppress overlapping maintenance jobs
    Hello Kevin Xia,

    Thank you for your answer,

    This issue is based on "counter line".

    For example, we need to change the oil filter to 100km / 200 km / 300 km.

    Now we import one counter for 100 km and the M.P will create 1 work order or schedule line, but we decided not to change the oil filter on 100 km.
    Now we import one more counter for 100 km ( now they are 200km) and the M.P will create one more work or schedule line, but if we put tolerance days or suppers overlap ... nothing happens.... in other words we don't need two work orders ... all we need is 1 work order.

    We made the correct setup:
    1st line: 300km
    2nd line: 200 km 
    3rd line: 100 om

    Thank you,
    All the best,
    Alek





     
  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Asset Management: Suppress overlapping maintenance jobs
    Hi，
    You can check out this official document: Maintenance plans - Supply Chain Management | Dynamics 365 | Microsoft Learn. A maintenance plan defines when a pre-planned preventive maintenance job is to be carried out on an asset.
    Best regards,
    Kevin

Helpful resources

Quick Links

New Blog Features Released!

Check out the new community blog features for viewers and authors…

Demystifying Copilot with Sundar Raghavan

Sundar explains how Copilot for Service is meant to function separately...

Business Process Guidance Badges and New…

The Microsoft Success by Design is the framework for implementing Dynamics 365…

more Community News

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,254 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,958 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,140

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans