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Good Morning,
I'm trying to track down a AR payment which is missing from the checkbook register. I can see the invoices (our receivables) being credited with the payment. Staff member has said they posted the payment from the bank deposit screen, but I do not see it showing up on the checkbook register. Where else can I look to try to figure out where this payment was posted to?
To correct the situation in the past, I just did a bank transaction, increase adjustment positing it to our A/R account. While this might be a band-aid like solution, I would think there is a proper way of doing it.
Thank you,
Jennifer
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I have the same question (0)Try running the Undeposited Receipts report, located under REPORTS>>FINANCIAL>>CHECKBOOK, just to confirm that the cash receipt is not still sitting there, waiting to be deposited.
You can also double-check that it was not mistakenly received/deposited into an incorrect checkbook, by looking in your other checkbook registers.
If you have multiple open fiscal years, it's also possible they had a typo in their deposit date, so they may have posted the deposit, but used a date such as 2016 or something.
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