Repeating Orders - Comment not going to invoices

(0) Share

Report

Posted on by SL_GP_BC_123

1,088

I have a site on GP2015 that uses repeating SOP orders. Each order has a standard comment on the document header. The comment is assigned using a comment id.

The customer is reporting that the comments aren't necessarily flowing through to the invoices. Some do and other's do not. For the one's that do not, I am finding that the comment Id is still attached, but the supporting text is missing. Doing some searches on line I've seen where sometimes checklinks or other processes can cause this condition, but the client nor us have run checklinks.

Is there any other potential cause or suggestions as to how to troubleshoot. Please advise. Look forward to a reply.

Categories:

Microsoft Dynamics GP

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

Dean Marty Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Thanks for using the Community!

I cannot think of any standard process in GP that would remove Comment text but leave the Comment ID.

Is it always the same Order(s) that this happens to?

They may want to implement a process to verify the Comment text is there before transferring the Orders - then verify if the text is still there after.

They'll have to do some investigation to try and determine when the text goes missing and see if they can determine a pattern as to when that happens.

Thanks!

Was this reply helpful? Yes No