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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / The Html output format...
Small and medium business | Business Central, N...
Answered

The Html output format is not supported by the current report layout format

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Posted on by Mat B 102

Several of my customers were upgraded to version: NZ Business Central 23.0 over the past 2 days and now getting errors when trying to email documents (PO, Sales Invoices, etc.) where the document layouts are in RDLC format:

/The Html output format is not supported by the current report layout format./

If change to a default Word layout, then it works fine.

Any ideas?

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Verified answer
    Mat B Profile Picture
    Mat B 102 on at
    The Html output format is not supported by the current report layout format
    Seems that the issue is fixed in version 23.1. Without making any other changes to the layout or setup, upgraded a sandbox copy of the production environment to V23.1 and issue is resolved. Will schedule the update on the production environment now.
    Thank you to those that offered suggestions.
     
  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 60,604 Super User 2025 Season 2 on at
    The Html output format is not supported by the current report layout format
    I think it is not due to attachment. Please check if you have enabled email body in your setup. 
  • Mat B Profile Picture
    Mat B 102 on at
    The Html output format is not supported by the current report layout format
    Hi Zhu
     
    Thank you for your response. I agree that only Word layouts can be used for the email body, but I am referring to the email attachment layout (PDF attachment to the email). 
    The customer has a complex layout designed in RDLC that cannot be replicated in a Word layout.
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 89,846 Super User 2025 Season 2 on at
    The Html output format is not supported by the current report layout format
    Hi, I remember this was standard behavior and we could only use Word layout.
    I checked both versions, this seems to be a problem with Microsoft's filtering conditions.
    For example, Report Selection - Sales
    In BC22.5: Only Word Layout is visible.
     
    But in BC23.2, everything is visible, including rdlc layout.
     
    I think this should be a standard bug, please do not choose the RDLC layout.
     
     
    Hope this helps.
    Thanks.
    ZHU
     

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