Dynamics Community Forum Thread Details

License guidance for Dynamics 365 CRM

Hi All,

What kind of suitable for my on-premises project which includes Case management , Marketing , campaign .

Is there any licensing type Customer service and sales?

If yes, do i need to have both ?

Hi @Saranya Santhakumaran,

I've included following link https://partner.microsoft.com/en-US/asset/collection/licensing-guide-assets#/ which provides you the on premise licensing guide and I've included the following snippets from the guide with regards to your questions:

Microsoft Dynamics 365 (On-Premises) License Types

Dynamics 365 simplifies licensing of business applications. The primary licensing is by named user subscription. The Dynamics 365 user subscriptions classify users into two types, “full users” and
“additional users”.

Full users are the users whose work requires use of the feature rich business applications functionality.

Examples of full users are sales people, customer service representatives, finance employees, controllers and supply chain managers. These users have also been referred to in the past as Pro users or Power Users. In the Dynamics 365 (On-Premises) license model, full users are licensed with a Dynamics 365 (On-Premises) application license. There is no Plan license for Dynamics 365 (OnPremises)

Additional users often represent a significant percentage of users in an organization and may consume data or reports from line of business systems, complete light tasks like time or expense entry and HR record updates or be heavier users of the system, but not require full user capabilities. These additional users are licensed with Dynamics 365 for Team Members (On-Premises) license There is also device licensing available.

Application subscriptions are named user subscriptions where a user is licensed only for one individual application. A user needing access to multiple applications would need to pay for multiple applications. Dynamics 365 (On-Premises) has the following Applications:

• Dynamics 365 for Sales (On-Premises)
• Dynamics 365 for Customer Service (On-Premises)
• Dynamics 365 for Field Service (On-Premises)

Hope this helps Saranya.

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