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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Where is CPM consent/u...

Customer experience | Sales, Customer Insights,...

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Where is CPM consent/unsubscribe status stored?

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Posted on by SEDE

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We are working to set up our system and integrate so users are able to properly manage their own subscriptions through the MS CPM. However, we are unable to find where unsubscribe data is actually stored. Our problem is essentially that unsubscribe works as intended, but we have no way of telling that it does on the back end beyond sending a test email and waiting for it to be blocked. It doesn't seem to store in either of the standard consent fields (from what I can tell either "msgdpr_gdprconsent" or "msgdpr_value")...anyone know where else it might be stored?

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ShaileshJain Microsoft Employee on at

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MS CPM integration is a customization specific to internal deployments, and not a product feature that can be discussed on public forums. Please reach out to your CSEO partner team for details & clarifications, or internal forums.

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