Announcements
No record found.
Hello together
I would like to know where the email addresses are stored which have already been sent an email via a Customer Journey.Because if I have a contact in a CJ, send an email to this contact, delete the contact and create a new contact with the same email address, the new contact is no longer sent to the CJ.
BRMichael
Hi M. Warlich,
When you delete the contact, the contact would be removed from the Segments. So, the contact would not receive the email.
After you create the contact, did you readd the contact to your segment? If no, please add and then have a try.
Hi Steve
Of course i readded the contact to the segment (it's a dynamic one). But there is no E-Mail sent via CJ. And of some (difficult to explain) reasons i can not use recurrence.
Regards
michael
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
ManoVerse 202 Super User 2026 Season 1
CU11031447-0 100
NeerajPawar 70
