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Forms Pro missing in Office 365 portal

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Posted on by Venedict

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Hi,

Our customer had purchased the 1 Marketing instance. Understand that with the puchase of marketing instance, the customer also entitled for 2k of survey using Forms pro. However, the forms pro app is not found in their Office 365 portal.

Is there any specific configuration need to enable it? We had install the Voice of Customer into the UAT environment, but still cannot see the Forms Pro App.

Thanks.

Regards,

Teh

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cloflyMao 25,210 on at

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Hi Teh,

I just created a trial of Forms Pro.

From what I haved explored, I think Forms Pro and Dynamics 365 are at the same level,(include Power Automate, and we can see Forms Pro connector in Power Automate.)

so Forms Pro would not be an app in Dynamics 365.

Hierarchy of these products:

You could display more apps in office.com:

(Voice of Customer is an app of Dynamics 365 and is being deprecated and replaced with Forms Pro.)

Regards,

Clofly
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Defne Ayanoglu Microsoft Employee on at

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Hi,

Forms Pro is used to create Surveys separately on their end, with a feature switch on Marketing side.

On the Marketing app, they would need to have the up to date solution, with the future switch that needs to be enabled by going to Marketing Advanced Settings.

After creating a Survey at Forms Pro app, in any email and Customer Journey, they can see Forms Pro survey tile/content block in Marketing app.

For more information:
https://docs.microsoft.com/en-us/dynamics365/marketing/forms-pro

Hope this helps!

Best regards,
Defne