Considerations for changing a users primary email address

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Posted on by David_Moore

One of my customers is keen to know what the implications are for changing users primary email address. This change will take place in Exchange and be propagated to CRM.

The current setup is CRM 2013 using Server side sync.

The considerations are that once the change is made [and the original email address is replaced with a new one] what will be the impact on the following:

Emails that are already tracked [I expect these to remain unchanged]
New Emails that are tracked following the change
Existing email threads that are replied to after the change

if anyone has any thoughts on this then I would appreciate them.

Many thanks,

David

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Aileen Gusni 44,524 on at

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David,

I think those existing emails would be still there...

Just the new coming emails that would be changed..

Server side or not using that should be no problem as long as you re-approve again.

Well, just a thought but I don't find any reason why it should have any impact to the old email.

Thanks.

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ScottDurow 21 on at

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The only thing I can think of is the outlook smart matching that might be affected when tracking replies to tracked emails.

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Community Member on at

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Hello David,

There won't be any impact. The Old emails will be there as it is. The new will track as per the requirement. Only you need to be careful with settings after changing the primary email as one of them mention by Aileen.

Regards,

Dinesh

Microsoft Dynamics™ CRM Support Engineer

"Please mark my answer as verified if you found it helpful"

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