CRM 2011 Email Router Weird Behavior

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Posted on by Pradeep Pawar

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Hi,

We are facing very weird issue related to CRM 2011 Email Router. We are having below CRM environment with us:

CRM Server 2011 with UR 10 , version : 5.0.9690.2730

CRM 2011 Email Router with UR 10 , version : 5.0.9690.2730

Issue is like, Email tracking in CRM suddenly gets stopped automatically, when I do restart email router service it comes in working state.

Suppose I have started email router configuration manager , I have done any change and I click on Publish, it wont give Publish successful message till I do not kill email router agent process running. Once I kill this process 'puclish successful' message comes instantly, at the same time Email Router Service gets stopped and I need to manually start this process again.

The same scenario goes into the loop again and again. looking for any advice on the same.

Thanks!

Pradeep P

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Muhammad Adeel Javaid 5,580 on at

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For CRM 2011 Email Router Setup and Troubleshooting please refer to this link:

www.interactivewebs.com/.../crm-2011-email-router-setup-and-settings

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Muhammad Adeel Javaid 5,580 on at

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You can also try the following:

Uninstall Email Router

Reboot

Install Email Router Again

Install RU 10 and Reboot

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Pradeep Pawar 2,930 on at

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Thanks Muhammad , it worked after installing.

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Muhammad Adeel Javaid 5,580 on at

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You are always welcome.

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