Print Preview for Email in Dynamics CRM Online

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Posted on by Community Member

We have a business process that requires that emails are printed and stored in a hard copy file once an issue is resolved.

Our issue is that where the email has multiple replies in and out of our organisation the print preview form indents each reply causing the early emails in the chain to be displayed as single characters down the middle of the page. This turns a 5 page, readable email chain into a 50 page unreadable one.

Is there a way to change how long emails, with multiple replies, are displayed in the Print Preview function in the online version of CRM 2013?

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Steven jennings 55 on at

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Hi. There is no way to change the print preview setting in CRM. You could develop a custom report for printing E-Mails. We have done this in the past for our customers that need to keep a copy of the E-Mail record.

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Royal King 27,686 on at

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you could just create a report for this where you have more control to format the data and it will be even easy to save report as PDF.

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Community Member on at

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Thanks Steven and Chitrarasan. Not what I wanted to hear but is what I expected.

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