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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Issue with screen goin...
Small and medium business | Business Central, N...
Suggested Answer

Issue with screen going blank when raising a PO and with the Dimensions disappearing when raising a Purchase order or Purchase Invoice

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Posted on by NGarrett 5

Hi All

We recently moved from NAV to Business Central and are experiencing issues when entering multiple Purchase orders.  We find that periodically the screen goes blank, it could happen 5 times a day then it may not happen for a couple of days.  We have to refresh to get the screen back.  Is anyone else experiencing this?

We also have the issue that the Invoices dimensions (global dim 1 and 2) can disappear when entering an invoice and we have to refresh to get these back too.

Our IT providers cannot find a solution 

Please could somebody else help

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Hi

    Some basic questions (sorry if you already went through this process)

    Is this happen for all users or specific user/s? if specific user/s then can they use another device and try to see if it happens again or not?

    What web browser do you use? If you use Chrome/Edge then can you try FireFox?

    If you have some security software such as anti phishing, ad blocker , etc. Can you disable them when by one and test?

  • Suggested answer
    IB-29041624-0 Profile Picture
    IB-29041624-0 1,191 Moderator on at

    Do you have any customization installed?

    Are you running on prem or online ?

    In addition to what MahGah responded you can also try to clear your browser data.

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 235 User Group Leader on at

    My system has the screen go black and I've found it's an internet connection issue. This would explain seeing the dimensions and then their gone because it has not 'saved' to the server. Same thing with the purchase orders.

  • NGarrett Profile Picture
    NGarrett 5 on at

    Hi 

    We have tried using Microsoft Edge and Chrome we will try firefox.  All users are affected but mainly the 2 people doing AP processing.  We are using Business Central online.  We tried clearing customisations and the cache.  We also tried switching from Macs to PCs to solve the issue.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Hi

    One more test also, Can you create a Sandbox then test that as well. I just wonder if you see the same issue in Sandbox as well. If sandbox works well then it is a chance that Production Server or installation have issue then you can ask Microsoft to look into it.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,243 Super User 2026 Season 2 on at

    Hi, For question 1, it may be related to the Reconnect period. We can't modify this setting in Cloud, but you can try to contact Microsoft support.

    More details: 

    https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/operational-limits-online

    pastedimage1655078064801v1.png

    For question 2, I agree with other experts that this seems to have not been saved.

    Hope this helps.

    Thanks.

    ZHU

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