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A user in BC is having an issue with triggering emails inside of BC. Is there a solution or recommended troubleshooting that could be done?
Are the user getting any error messages or are the e-mail generated but just not sent? There can be different causes for e-mail not being sent so i think we need some more info to work on here.
But please make sure the users have gone through the e-mail setup that you find in the assisted setup in Business Central first.
learn.microsoft.com/.../admin-how-setup-email
Hi, if there is a problem sending the email, you can check the detailed information on Email Outbox page.
For example,
Hope this helps.
Thanks.
ZHU
Thanks all, he has been set up properly. He has even been able to execute emails, it's just as of late this has been an issue.
Hello,
Could you please share the actual error message as yzhums suggested?
Hello Marco,
That's the thing, not getting any errors at this time.
Under Email accounts, is the user populated with a mail address? If it is blank, the user has not been correctly configured.
Thank you.
Hi, If this is the case, please try another mailbox. I suspect that there is no problem with the settings on the BC side. This may be a problem with the mailbox.For example, for Office 365, you can check the exchange settings below.
https://admin.exchange.microsoft.com/
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