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Journey management: how can I clear the list of contacts processed by a journey?

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Posted on by Simone Colaci

Under normal conditions a journey does not process the same contact twice (only recurring journeys do it). How can I empty the list of contacts processed by a journey, in order to be able to process a contact (a second time) that falls within a segment again? Thanks for collaboration! :-)

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Simone Colaci 30 on at

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Anyone else have any ideas to solve this problem?

Thank you so muche for yuor help!

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Simone Colaci 30 on at

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Hi Elena,

Thank you for your reply.

I don't think this is the best way. I have about 200k contacts on the crm, I cannot create a new journey every time I have to reprocess a contact.

Furthermore, emptying the list of contacts processed in the journey could also be useful for managing the licenses on Marketing contacts.

Hope you can help me!

Br,

Simone

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Petit Hibou on at

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Hi Simone,

if recurring journey is not addressing your need, why not to create a new journey then?

In such case you will be able to build a new segment addressing the change in the attributes that will cause your customer enter the journey again.

would be good to understand your scenario better to share with any further assumptions/advices

Br

Elena

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Simone Colaci 30 on at

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Hi Nya! Thanks for your help. But my situation is a little different.

My contact enters the segment for the first time and is then processed in the journey pipeline. After some attributes of the contact change, and I need to reprocess it. I don't know when this will happen, so I can't set up a parallel pipeline, because I don't know when the contact will have the characteristics to re-enter the segment again.

I hope I was clear enough in the explanation. And I sincerely hope you can help me. Thanks a lot!

Simone

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Nya 29,060 on at

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Hi, Simone

A journey is like a pipeline through which the contacts flow. Once in that pipeline contacts will not start the journey again, even if the journey gets stopped. (The only exception would be a recurring journey, where contacts start for each recurrence from the respective segment.)

If you really want to repeat your journey twice without recurring, you can set two identical swim lanes in a customer journey with the same contacts and the same operations.

For example, sending an email to a segment of contacts will be operated twice. There will be warning prompting that ‘This journey uses the same email message multiple times.’ This does not affect it to go live.

A ‘Wait for / Wait until’ can also be added to the second swim lane if you need a time interval between the two operations.

Hope this helps.

Best Regards,

Nya

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