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Dynamics 365 Community / Forums / Business Central forum / Integrating Dynamics 3...
Business Central forum

Integrating Dynamics 365 with Aircall

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Posted on by DavideGS

Hi all,

Does anybody know if it is possible to easily integrate Dyn365 with Aircall, an application for managing telephone call center.

Thanks in advance,

Davide 

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  • Suggested answer
    M I Mostafa Profile Picture
    M I Mostafa 4,257 on at

    Hi,

    There are many ways to integrate Dynamics 365 with call centre solutions. I would strongly recommend looking at using Microsoft Dynamics Unified Service Desk for any CTI and call centre requirements similar to yours.

    Have a look at this MSDN article about integrating Dynamics 365 USD with CTI systems using CTI adapters

    msdn.microsoft.com/.../dn864933.aspx

    You can create two types of CTI adapters for Unified Service Desk:

    The first type involves defining a CTI Desktop Manager component with the required telephony actions for call and agent state management that can communicate with your CTI system.

    The second type of adapter involves building all the components of a CTI adapter from scratch where you define how to connect to your CTI system (CTI Connector)

    Depending on the APIs available by Aircall, you should be able to achieve your required integration using one of these approaches.

    Hope this helps! Please click on "Yes" if you found this response helpful.

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