web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Outlook Plugin - C...
Microsoft Dynamics CRM (Archived)

CRM Outlook Plugin - Cannot See Record Link of Tracked Email

(0) ShareShare
ReportReport
Posted on by triangular 162

We're on CRM 2016 on-premise version 8.2. Our users is using Outlook CRM plugin.

One of our users is experiencing issue where the record link of her tracked emails don't show up anymore in Outlook after her Windows upgrade. The records are tracked correctly into CRM record, however the record link is missing. As a result she is having problems telling which emails tracked or not.

Her set up is:

1. Just upgraded to Windows 10 from Windows 8
2. Office 2016 64 bit (tried 32 bit, but there was installation error)

Before the Windows upgrade it used to work but somehow not anymore.

We noticed that when her Outlook starts, it will try to synch to CRM but she got following errors. Not sure if it prevents the link to disappear or not.

Donna-Outlook-error-1.PNGDonna-Outlook-error-2.PNG

*This post is locked for comments

I have the same question (0)
  • Andy Ran Profile Picture
    Andy Ran 295 on at

    If it works for everyone else but only have issue with this user, there might be some local data corrupted. Could you please try to unconfigure the org and then reconfigure the org for this user? Unconfiguring should clear the existing local data and reconfigure will download data from server again. BTW, what is the exact CRM Outlook Client version here?

  • triangular Profile Picture
    triangular 162 on at

    Thank you Andy for the reply, we will try reconfiguring her org. Although just for testing, we gave her a brand fresh install new Windows 10 machine with the same version of Outlook and CRM plugin, and she's still experiencing the same issue. She is on Dynamics 365 for Outlook version 8.2. We'll see if reconfiguring the org will work.

    Thanks,

    -tri

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans