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Microsoft Dynamics CRM (Archived)

Getting Record Not Available

Posted on by Microsoft Employee

I created a custom entity and added the ability to do a quick create option. I can create a new record from the ribbon when on the entity. But when I click the global quick create, it starts to load then I get an error stating Record not available. 

This is the error I am getting.. but in Chrome, it works without a hitch. 

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1D2A2766Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #1D2A2766</Message>
<Timestamp>2017-01-31T15:39:42.3349075Z</Timestamp>
<InnerFault>
<ErrorCode>-2147220969</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>systemform With Id = cba0b6e1-40f9-419d-a0e5-a30bb693f79d Does Not Exist</Message>
<Timestamp>2017-01-31T15:39:42.3349075Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>

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  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting Record Not Available

    Clearing my cache didnt help.. but I eventually reset the entire browser and that worked

  • Michel Gueli Profile Picture
    Michel Gueli 982 on at
    RE: Getting Record Not Available

    Does the systemform exist in your system with id: cba0b6e1-40f9-419d-a0e5-a30bb693f79d

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Getting Record Not Available

    Hi,

    Press Ctrl + F5 to clear all the browser cache as told by BJMcmullan and check if it works. Also, try clearing all the browser cookies related to CRM.

  • Suggested answer
    BJMcmullan Profile Picture
    BJMcmullan 720 on at
    RE: Getting Record Not Available

    You may want to try clearing your Browser cache.  I've run into the same type of issue in the past where I'd get errors in one browser, but not in others.  Just a thought.

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