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Marketing emails designer

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Posted on by 5

Hi!

For some reason the Marketing Email designer has crashed and is not loading:

pastedimage1582145305729v1.png

Any ideas?

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Marketing emails designer

    Hi Henrik,

    Failure of update could be back-end issue,

    you might need to open a support ticket for investigation on your instance.

    Regards,

    Clofly

  • RE: Marketing emails designer

    Hi Clofly

    It happens to all users. We are not able to use the designer at all because the control does not load and leave the window blank. There is an update available but it fails when trying to update..

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Marketing emails designer

    Hi Henrik,

    Does the issue happen for system admin account?

    Can't even any of element be dragged to designer?

    Try to check whether there is any update for your marketing application in D365 admin center and then clear browser cache.

    Regards,

    Clofly

  • RE: Marketing emails designer

    Thanks for Your suggestion but it did not help. It looks like the Whole Control is not loading and nothing appears in the designer window.

  • RE: Marketing emails designer

    Hi Yuko

    We have already reported this twice and no help has been provided. Thats why we try here now since this is urgent!

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Marketing emails designer

    Hi Henrik,

    Have you checked HTML source code, there are some attributes and tags to support designer,

    please check whether the source code is blank, and try to paste following code into HTML source code for test.

    
    
    
        
        
        My Email Subject
        
        
        
        
        
        
        
        
    
    
    
        

    Regards,

    Clofly

  • Suggested answer
    Yukotest Profile Picture
    Yukotest 5 on at
    RE: Marketing emails designer

    Hello Henrik,

    We are very sorry you are experiencing this issue. We are hearing different cases where the content designer is not stable and would like to investigate this issue further.

    Can you please go to Power Platform Admin Center and click on ‘New Support Request’ to submit the support request?

    Thank you,

    Yuko

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