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Microsoft Dynamics CRM forum

Queues item is automatically of inactive

Posted on by 235

Hallo CRM Team,

i have a Problem with my queues Item ,when i received an email i can see the email in the activity entity ,and a queue Item will be created but with the status Inactive.

have anyone an idea why the queue item are of the state Inactive.


  • MM-11060324-0 Profile Picture
    MM-11060324-0 11 on at
    Queues item is automatically of inactive
    Hi there
    Did you ever get a solution here?
  • David Jennaway Profile Picture
    David Jennaway 14,061 on at
    RE: Queues item is automatically of inactive

    I don't see any reason why this would normally happen. Have you checked if you have any custom workflows or plugins that change the status ?

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