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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Queues item is automat...

Customer experience | Sales, Customer Insights,...

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Queues item is automatically of inactive

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Posted on by Hedi bn

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Hallo CRM Team,

i have a Problem with my queues Item ,when i received an email i can see the email in the activity entity ,and a queue Item will be created but with the status Inactive.

have anyone an idea why the queue item are of the state Inactive.

Thanx

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David Jennaway 14,065 on at

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I don't see any reason why this would normally happen. Have you checked if you have any custom workflows or plugins that change the status ?

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MM-11060324-0 30 on at

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Hi there

Did you ever get a solution here?

Thanks

Marissa

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