Email Body Being Removed

(0) Share

Report

Posted on by Jennifer Swanberg

Hello,

I have a workflow that sends emails to our users notifying them of an activity. I recently created a new workflow that sends an email to a new user and when testing discovered that the emails being sent have an empty email body. After doing some more digging I realized that the original workflow that had been created quite some time ago, had been sending empty emails since 8/16/2016. We upgraded to Dynamics CRM 2016 on 8/13/2016. I'm not sure this has anything to do with it. After even more digging, I was able to pin point the exact date and time that the body of the emails began getting removed. What is weird is there is an email from 8/16/2016 at 10:50AM with a body and an email from 8/16/2016 at 10:50AM WITHOUT a body. Every email sent after 10:50AM had been blank. Now the reason why I say it's being removed is because after the workflow is run and I view the activities I can see the text in the description column but after I refresh the view, the text is gone. Please see the screen shot below:

After the workflow was run:

After the view is refreshed:

I have tried deleting the "Send Email" criteria in my workflow and recreating it. I have tried copying the text in the email, pasting it to Notepad, copying it again and pasting it back into the email message.

I originally created the workflow in IE and since been modifying it in Outlook.

I created the workflow in our Sandbox environment first, and all the emails have a description/body. However, they are all stuck in Pending Send Status because I do not have our Sandbox environment synced with my Outlook.

I know this is really long and may be confusing, but I welcome any suggestions!

Thanks!

Jennifer

*This post is locked for comments

I have the same question (0)

All responses (6)

Answers (1)

Jennifer Swanberg on at

Like (0)

Report

My screen shots didn't make it in the post. This is after the workflow was run:

Was this reply helpful? Yes No
Jennifer Swanberg on at

Like (0)

Report

After workflow was run:

After view was refreshed:

Was this reply helpful? Yes No
Verified answer

Community Member on at

Like (0)

Report

Hello Jennifer Swanberg ,

I have done a little bit research on this topic and I found a similar case being posted recently.
Refer this link :
community.dynamics.com/.../216961
I also found that both of you are using Dynamics CRM 2016 update 1 and are facing the same issue. So I end up thinking it as a common issue being faced for CRM 2016 update. I would suggest you to raise a service issue to the Microsoft Support Team regarding this, as I find it as a major and strange issue.

Hope this helps :)

Thank you

Please do verify the answer if you find it helpful:)

Was this reply helpful? Yes No
Suggested answer

PS 23,577 on at

Like (0)

Report

Hi There,

I could not identify any reasons for this to happen.

I would request you to raise a ticket to Microsoft and get it resolved.

Was this reply helpful? Yes No
Suggested answer

Nithya Gopinath 17,078 on at

Like (0)

Report

Hi Jenniffer,

Try using a different browser. Refer the discussion below:

https://community.dynamics.com/crm/f/117/t/123548

Hope this helps to solve your issue.

Thanks

Was this reply helpful? Yes No
TomSmelser 1,570 on at

Like (0)

Report

Hello,

This is a very late response to this message. But I recently experienced this. Maybe my response will help someone.

Here was my fix that worked:

1.Edit your workflow and edit the email description (the body) and hit backspace to make sure no text exists.

2.Select the "{Clear}" field operator and make sure it inserts into the message body.

3.Save and close your workflow.

4.Edit it again and place your cursor in in the description (the body) and delete the "{clear}" operator.

5.Save and Activate and test your workflow to verify.

Good luck!

Tom.

Was this reply helpful? Yes No