web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / why sla is not getting...
Microsoft Dynamics CRM (Archived)

why sla is not getting applied to custom entity.

(0) ShareShare
ReportReport
Posted on by EmployeeOcta 6

I have define an sla and sla details with some actions.

I have made relationship between sla kpi instance and custom entity.

i have added quick view on the custom entity form .

also i have added a separate timer on custom entity form .

my timer works but the quick view timer do not show anything as such.

for timer only on custom entity form the failure condition id set to a fields No option selected.

why this strange think, what obvious thing am i missing.

am i doing wrong in placing the quick view form on my custom entity form.

or is it related with the licensing with dev crm instance .

i am totally stuck in this, can anybody help me in resolving this Pleaseeeeee.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    Please follow the article to see how to configure SLA for custom entities.

  • EmployeeOcta Profile Picture
    EmployeeOcta 6 on at

    Hello Wei Jie Fun,
    I have followed the articles , in my case i am also doing in the same way.

    but why my sla is not being displayed i am totally confused.

    one point remains here below is screenshot for system settings against SLA, i am bit confused if it is correct or not.

    SLADefinitionActiveScreen.PNG

    second thing i am adding the quick view form in the custom entity 

    this quick view form i have created in SLA KPI instance entity.

    Timer control contains below definition.

    TimerControlDefinition.PNG

    Quick view on custom entity as below.

    quickviewdefinition.PNG

    SLA defined as below screenshot.

    SLADefinitionActiveScreen.PNG

    Kindly help me , what's am i missing or incorrect.

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    You have disabled the SLA for every SLA enabled entities. it should be like the below picture.

    7870.1.png

  • Verified answer
    EmployeeOcta Profile Picture
    EmployeeOcta 6 on at

    Hello Guys,

    Yes i got the answer,

    system settings was the issue.

    My first screenshot .

    i have selected no option for Disable sla and it's working now.

    thanks all of your help people.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans