web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Peripheral simulator n...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Peripheral simulator not showing printer menu

(0) ShareShare
ReportReport
Posted on by Michael_G.

Hello experts,

I am currently facing an issue, where my peripheral simulator for Commerce is not showing any options for the printer menu (which was the main intention behind using the peripheral simulator to test our receipt layouts).

I have followed the official guidelines from Microsoft to setup the hardware profile and have run the DB sync jobs. All other devices in the simulator work as expected, except for the printer.

I have tested this with various settings on multiple PCs, all with the same result.

Any idea how to fix this?printer.jpg8666.hws.jpg

I have the same question (0)
  • Suggested answer
    EeWee Profile Picture
    EeWee Microsoft Employee on at

    Hi Michael_G,

    If your main intention is only to test your receipt layouts, as a workaround I'll recommend you to consider to not to use the Virtual profile.
    You might choose to use other profile and set Printer =  ‘Windows Driver’ Device Name to = Microsoft XPS Document Writer as an alternative to view the receipt instead.

    Hope this help.

    Regards,
    EeWee

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 153 Super User 2026 Season 1

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 106 Super User 2026 Season 1

#3
Zain Mehmood Profile Picture

Zain Mehmood 89 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans