Issue: Previously we have 97 SLA line items in all env including Prod, But as we had to add a few more and so we clubbed existing line items and created a few new ones and all together the total made 92 all together in Dev.
So now when we deploy it shows max limit reached, we even tried using upgrade as managed but no use.
Approach followed :
Cannot delete whole unified SLA as there are existing line items which are currently using them. so thought we can delete the unwanted/unused line items, but, in Prod its recommend we do not have manual intervention as that might pose risk to every single SLA line item.
So , I tried creating a new SLA and importing these existing line items so that it could used to deploy and turn off old existing SLA and eventually delete it when no active records are accessing these SLA's. But i was unable to import as well as it says unable to import/modify these items using csv/xslx as well.
Hence, i am still trying to find a workaround. Any help is appreciated. Thanks in advance
