Dynamic Text not getting populated in email templates

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When I use a new personal email template I created today, the text that should be inserted via the Insert Dynamic Text does not appear. Rather, the "code" for the dynamic text is showing up.

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Community Member on at

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Marco Mels Microsoft Employee on at

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Hello,

This does look like a question for Dynamics 365 for Sales.

Thanks.

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Wahaj Rashid 11,323 on at

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Hi,

Did you copy the text along codes to a new template?

Please make sure when you open the email template in design mode, all dynamic field place holders are highlighted (and are not appearing as plan text):

If not, delete the codes and re-insert fields.

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Hello Wahaj,

I did not copy any text. I used the Insert Dynamic Text function, from the command bar. This is what it looks like, until I save the template (below). Once I save the template the codes change to plain text.

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Wahaj Rashid 11,323 on at

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Did you try re-adding Dynamic Text? Every time you save, it is converted to Plain Text?

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Wahaj, That is correct. I have tried re-adding, re-saving, Global vs Entity (Case), Personal vs Organizational. Just a month ago I was able to create several templates w/o issue. Now, the interface looks different and does not seem to work properly.

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EdCan 346 on at

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I opened a ticket with Microsoft Support and this was the response:

We have identified the root cause and are raising a pull request to fix the issue. In order to workaround, please use the legacy template experience via personalization settings.

Go to the personalization settings -> go to the Email template tab -> from there you can select your template and that will open in legacy web client -> from there you can create and add dynamic values to your template.

I tried this with the same results converts variables to plain text and doesn't merge.

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Ed, thank you so much for opening the ticket w/Microsoft. Unfortunately, the experience is the same when I go to personalization settings...

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EdCan 346 on at

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I just read this may be fixed in the April 16, 2021 North America update, from another thread about this issue:

community.dynamics.com/.../dynamic-merge-fields-in-email-templates-not-populating

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Wahaj Rashid 11,323 on at

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Hi,

I tried in my environment an it seems to be working everytime.

Here is my org. version:

Microsoft Dynamics 365

2020 release wave 2 enabled

Server version: 9.2.21031.00152Client version: 1.4.2362-2103.1

Anyhow, as Ed mentioned, future release should fix this issue for you.

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