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Service | Customer Service, Contact Center, Fie...
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case status revision history

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Posted on by 15

any where to fond the change history on the status of a case?

I have the same question (0)
  • Suggested answer
    Haig Liu Profile Picture
    Microsoft Employee on at

    Hi Daisy Sheen,

    Have you tried setting up the timeline control?Auto Posts in timeline are system-generated posts that notify you of account activity that has occurred.

    Like this:

    5460.a.png

    About timeline: Add and configure the timeline control in Power Apps - Power Apps | Microsoft Learn

    Timeline Overview for Users - Power Apps | Microsoft Learn

  • Verified answer
    Bipin D365 Profile Picture
    28,985 Moderator on at

    Hi,

    You can view case status revision history under Audit History on your record.

  • Daisy Sheen Profile Picture
    15 on at

    exactly what I'm after. Thanks.

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