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Customer experience | Sales, Customer Insights,...

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Turn off "Attach from previous email"

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Posted on by CB-15052053-0

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Does anyone know if there is a way to turn off the /attach from previous email/ in the new Attachment Control?

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Leah Ju Microsoft Employee on at

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Hi,

Based on the documentation, this feature is from the ‘enhanced attachment control’.

You can remove the control on the email form.

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/add-enhanced-attachment-control#enable-enhanced-experience-for-email-attachments
I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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CB-15052053-0 2 on at

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I don't want to remove the control; I want to remove the "attach from previous email".

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Leah Ju Microsoft Employee on at

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Hi,

Unfortunately, we can't achieve it currently.

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