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Service | Customer Service, Contact Center, Fie...
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Is universal resource scheduling available in the Customer Service application (on-premise)

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Hi there, 

We'd like to use the Universal resource scheduling tool. We are on Customer Service Dynamics version 8.1. I can't figure out if upgrading to version 9 will make it available and how to do it. If we need the field services, how is that purchased in addition to our Customer Services?

thanks,

  • LuHao Profile Picture
    40,886 on at
    RE: Is universal resource scheduling available in the Customer Service application (on-premise)

    Hi Mike,

    I would recommend you contact the sales team to deal with issues related to the purchase of D365.

    Please visit this link and find contact information at the bottom.

    https://dynamics.microsoft.com/en-us/pricing/

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