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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Email setup in Busines...
Small and medium business | Business Central, N...
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Email setup in Business Central - External users

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Posted on by Community member 17
Good day, 
 
I was tasked to setup email for our users in Business Central.
 
Does anyone know if it's possible to send email to external/guests users? 
 
Using any of the setup options: SMTP, Current User or shared mailbox.
 
Thanks
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
  • Community member Profile Picture
    Community member 17 on at
    Email setup in Business Central - External users
    Thank you Valentin Castravet
  • Verified answer
    Valentin Castravet Profile Picture
    Valentin Castravet 24,925 Super User 2024 Season 2 on at
    Email setup in Business Central - External users
    You need to clarify if the external users are the email senders or recipients. 
     
    If they are the senders - as YUN ZHU stated, they cannot send email from Business Central.
     
    If they are the receivers - they can receive emails sent from Business Central.  
     
     
    Valentin Castravet
    Zander ERP Services
  • Community member Profile Picture
    Community member 17 on at
    Email setup in Business Central - External users
    Thank you YUN ZHU and Jun Wang
     
    But it is possible to send to external accounts?
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 74,115 Super User 2024 Season 2 on at
    Email setup in Business Central - External users
    Hi, you mean not the recipient but the sender needs to be an external user?
    For example,
     
    As far as I know, this can't be done, and it's documented in MS Learn (Docs).
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,443 Super User 2024 Season 2 on at
    Email setup in Business Central - External users
    I believe the email BC use to send emails is the one from the user card. I don't have example, but believe, AAD create a long email address for the guest user which might not be able to receive emails. it is for authentication purpose. 
  • Community member Profile Picture
    Community member 17 on at
    Email setup in Business Central - External users
    Hi, Valentin Castravet
     
    Thanks for your response.
     
    Yes, we have guest accounts in our tenant which are license for BC.
     
    We would to setup email notification for all users, we have tested and its working for internal\home accounts.
     
    Is there any documentation available for guests users?
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 24,925 Super User 2024 Season 2 on at
    Email setup in Business Central - External users
    If you are asking if its possible for a BC user to send emails from BC to extern/guest users then that's definitely possible. 
     
    Valentin Castravet
    Zander ERP Services

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