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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Editing Scheduled Appo...
Microsoft Dynamics CRM (Archived)

Editing Scheduled Appointments in CRM for Phones/Tablets

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Posted on by Bob Hatcher

Here's what's happening:

  1. Create an Appointment in Outlook.
  2. Set Regarding to a CRM Account.
  3. Wait for the Appointment to sync to CRM.

Then, when I look up the Appointment in one of the mobile apps, all the fields are locked. However I can edit in the web app.

  • There is no JavaScript on this entity.
  • There are no Business Rules on this entity.
  • There are no custom plugins on this entity.
  • The Status of the Appointment is Scheduled.
  • This does not happen to other Activities such as Tasks.

CRM 2015 Online, Update 1.

Example from the Windows 8 app:

2015_2D00_12_2D00_29-11_5F00_41_5F00_59_2D00_Microsoft-Dynamics-CRM.png

Thanks in advance!

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I have the same question (0)
  • Verified answer
    Bob Hatcher Profile Picture
    Bob Hatcher on at

    Looks like a "feature"...

    crmtipoftheday.com/.../if-your-appointment-is-disabled-on-mobile

    Any workarounds?

  • Community Member Profile Picture
    Community Member on at

    I'm experiencing the same thing, and if I create it in the app, it does not synchronize down to Outlook.  I can see/edit on the app and the web client, but my calendar can not see it, which makes the app pretty much worthless.

  • Community Member Profile Picture
    Community Member on at

    Scheduled appointments are locked. Use bottom menu to expose the “Activate” button to make modifications to the appointment.

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