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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2011 > Activiti...
Microsoft Dynamics CRM (Archived)

CRM 2011 > Activities button disabled and IIS reset solved problem but why its getting disabled

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Posted on by MadhuCRM 100

Hi

Could some one can help me that Activities button getting grayed out so that users can't add new activities form Account , contact etc.

The problem is solved when IIS reset but want to know the reason if updates in client machine causing the issue.

Thansk

Mahesh

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  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    If you clear the IE Cache on the client machine - do you still have this problem? If it is only solved by an IISReset then I suspect there might be something wrong with the MetadataCache on the CRM Server.

    Do you have multiple CRM Organizations running on that deployment?

    Regards,

    Radu

  • MadhuCRM Profile Picture
    MadhuCRM 100 on at

    Hi,

    Thanks for your reply , Yes IE Cache did not solve the issue but IIS reset solved the issue and it was not for single user for multiple users.  Does any windows security update cause the issue ? if it is why IIS reset solving the issue.

    is there any way to  clear the  Metadata Cache with out IIS reset??

    Thanks

  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    You can recycle the CRMAppPool or you can change a security role (add or remove privileges), Publish new customizations, etc

    Do you have multiple organizations running on that deployment? You would need to identify which one is causing the issue.

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