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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Some work orders are n...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Some work orders are not showing Travel time in the Schedule Board

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Posted on by Kimberly Claire Mata 30

I would like to know why some work orders in the schedule board is showing travel time, while others don’t have one.

 

These work orders are created and scheduled from their Agreements.

 

Please see example screenshot below showing one work order has a travel time and the other one doesn’t have.

3817.screenshot.png

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at
    RE: Some work orders are not showing Travel time in the Schedule Board

    What is the Work Location on the Agreement Booking Setup? Are there service accounts with the same Latitude and Longitude?

  • Kimberly Claire Mata Profile Picture
    Kimberly Claire Mata 30 on at
    RE: Some work orders are not showing Travel time in the Schedule Board

    Abdul Wahab , I've followed the steps in the article. Some work orders that have the same service account have a travel duration, while there are also work orders with the same service account, there is no travel duration that is showing.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,083 Moderator on at
    RE: Some work orders are not showing Travel time in the Schedule Board

    Hi Kimberly Claire Mata,

    It may be due to the below points. Can you please verify them:

    1. After connecting your environment to Bing Maps, make sure your resources have defined starting and ending locations. Resources must have geocoded start and end locations in order to calculate travel times and distances. See the articles on setting up bookable resources and using resource types to locate resources.
    2. Understand that only requirements that have Work Location set to Onsite, and that have specified latitude and longitude values are eligible for travel time calculations.

    For more details you can read it out: Schedule with travel time and distance in Dynamics 365 Field Service | Microsoft Learn

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

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