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Filter out Contacts that are "Blocked" or "Failed" under Email Interactions

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Posted on by 93

Hello,

So our Marketing Team currently has an intern going into CRM daily to deactivate Contacts that, while they are listed as allowing Marketing Emails, could not have said emails delivered due to it being "Blocked" or "Failed". I was wondering if there was a more efficient way of searching for these individuals? Maybe creating a Custom View that can search for these entities, but I'm drawing a blank on how to find these particular fields.

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  • nwebber Profile Picture
    nwebber 93 on at
    RE: Filter out Contacts that are "Blocked" or "Failed" under Email Interactions

    Thank you so much!

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Filter out Contacts that are "Blocked" or "Failed" under Email Interactions

    Hi,

    You can create a dynamic segment with behavior block to achieve it.

    Here is the documentation about it.

    Create segments based on interactions (Dynamics 365 Marketing) | Microsoft Docs

    For example, to filter out all the contacts who are blocked.

    pastedimage1642063193448v1.png

    Of course, you can specify in the conditions that certain messages are blocked or that they are blocked at certain periods of time, etc.

    pastedimage1642063225945v2.png

    Then save and go live it,  you'll get the view you need.

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