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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / SLA Failure Time is no...
Service | Customer Service, Contact Center, Fie...
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SLA Failure Time is not displaying in a custom field after few days

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Posted on by Susritha 195

Hi,

I stored the SLA KPI  Instance "Failure Time" in a Custom Field of Custom Entity after few days the data is getting erased.Not able to see it in audit history as well.

Regards,

Susritha

I have the same question (0)
  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi partner,

    Please check if there are any business rules, workflow or SLA items which may update the field value automatically.

    I created a SLA KPI Instance for my  customer entity and add no actions when SLA successed or failed, the value of the field in my entity has not changed.

    If my understand is not correct, please share more information like screenshot so that we could help you in a  better way.

    Regards,

    Leo

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