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Customer experience | Sales, Customer Insights,...
Suggested Answer

How can I get the previous value of a row change inside my cloud flow?

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Posted on by Microsoft Employee

What I have so far:

I created a flow with the trigger: "When a row is added, modified or deleted" that triggers when there is a change in "ownerid" in the opportunity (this triggers when a user changes the Owner field in the crm). This trigger works fine but I need to know the previous value before the owner change.

Right now, by the time this flow is triggered, the ownerid is already changed in dataverse and I don't have the previous ownerid anymore. And I need this previous value because I would like to send an email to both the previous and the new owner to inform them of the change.

In general, is there a way to get a previous value pre-change in the flow so that I have access to both the old and new values and work with them?

I searched online and saw an old post about writing a plugin - which seemed too complicated for a simple ask, there was another post suggesting to use the "'Get item or file properties changes' action" but that action is a Sharepoint action and I'm not sure if that is relevant/useable for my case.

I have the same question (4)
  • Suggested answer
    Bipin D365 Profile Picture
    28,985 Moderator on at

    Hi,

    You can achieve your requirement with Workflow.

    Create new custom field Previous Owner of type lookup to User entity. Now create Real Time workflow on your Entity and Select When Owner is assigned trigger and select Before from dropdown as shown below and then update Record

    CR95.PNG

    Now use this field in your power automate for sending an email.

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Moderator on at

    Hello,

    Can you try below solution where old values are fetched from the Audit history.

    powerusers.microsoft.com/.../1234118

    Thank you,

    Amit Katariya

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