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Customer experience | Sales, Customer Insights,...
Suggested Answer

Published landing pages do not show forms

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Hi

I created a form and linked it to a page. I publish everything and get this message on where the form is supposed to be: "We can't find the form page you're trying to load: <div data-editorblocktype="FormBlock" data-form-block-id="be9e7bba-f0c4-51c8-b159-c97c0fd7128a"></div>. Please check your page setup."

When i use the "Check for errors" function on either the form or the marketing page, I get this notification: "To create a Contact, the Company Phone (company), Job Title (jobtitle), Mobile Phone (mobilephone), Company Name (parentcustomerid) field should be included in your form and marked as required."

However, if I use one older existing form that is working, I get the same notification, so that shouldn't be the main problem here.

Any help?

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi jyrihin,

    When your marketing form is stopped, you would get this error. So please check its status is "Go Live".

    pastedimage1661219232169v2.png

    1. Navigate to the marking page and check the marketing form added to the page.

    pastedimage1661219055260v1.png

    2. Open the Marketing form and Go live it.

    pastedimage1661219272021v3.png

    3. Reopen the page, it should work fine.

    pastedimage1661219342971v4.png

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