News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Dynamic segments and R...

Customer experience | Sales, Customer Insights,...

Suggested answer

Dynamic segments and RT journeys

(0) Share

Report

Report

Posted on by TigerDuck

35

Hello there,

I've set up a dynamic segment based on when a form is filled in. I have also created an email journey based on that segment. Both in Outbound and both work.

I need to test whether we should roll over to Real-time. But wanted to check the logic here - should I follow the same process? That is use the dynamic segment as the trigger for the R-T journey? Or will the journey only run through the existing contacts in the segment and not fire again when a new contact joins the segment?

Does R-T work in a different way to Outbound?

Any ideas here please.

Thanks

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Nya 29,056 on at

Like (0)

Report

RE: Dynamic segments and RT journeys

Hi,

Please refer to the following documentation:

Work with segments in real-time marketing (Dynamics 365 Marketing) | Microsoft Docs

In general, it works in the same way as in outbound marketing.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2

Martin Dráb 230,214 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans