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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Is it possible to have...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Is it possible to have auto-refresh on a Queue view

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Posted on by Jolas365 235

Hello CS Experts,

I have a requirement to auto refresh a queue in CRM 365. Is it even possible to do since there is no OOTB functionality for this?

Regards,

Jolas365

I have the same question (2)
  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi Jolas365，

       Could you please provide your screenshot, I'm not sure where you need to add auto refresh in the queue. queue or queue items ?

    Regards,

    Leco Lv

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Jolas365 Profile Picture
    Jolas365 235 on at

    Hi Leco LV,

    I have two possible refresh scenario:

    1. Refresh using timer on a queue view:

    Timer_5F00_refresh.PNG

    2. Refresh on Queue button in navigation pane:

    Queue_5F00_refresh.PNG

    Which one is doable in CRM 365?

    Thank you very much in advance!

    Regards,

    Jolas365

  • Ray Profile Picture
    Ray 1,537 on at

    Why not just click the "Refresh" ribbon button?

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi  Jolas365 ,

     Both of your solutions are unsupported behaviors, you could  try adding a auto refresh button on the command bar using the Ribbon workbench. 

            refer to  the link below:

            Adding Buttons to Ribbons | Microsoft Dynamics 365 (neilparkhurst.com)

    Regards,

    Leco Lv

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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