web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Is it possible to have...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Is it possible to have auto-refresh on a Queue view

(0) ShareShare
ReportReport
Posted on by Jolas365 235

Hello CS Experts,

I have a requirement to auto refresh a queue in CRM 365. Is it even possible to do since there is no OOTB functionality for this?

Regards,

Jolas365

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi Jolas365，

       Could you please provide your screenshot, I'm not sure where you need to add auto refresh in the queue. queue or queue items ?

    Regards,

    Leco Lv

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Jolas365 Profile Picture
    Jolas365 235 on at

    Hi Leco LV,

    I have two possible refresh scenario:

    1. Refresh using timer on a queue view:

    Timer_5F00_refresh.PNG

    2. Refresh on Queue button in navigation pane:

    Queue_5F00_refresh.PNG

    Which one is doable in CRM 365?

    Thank you very much in advance!

    Regards,

    Jolas365

  • Ray Profile Picture
    Ray 1,537 on at

    Why not just click the "Refresh" ribbon button?

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi  Jolas365 ,

     Both of your solutions are unsupported behaviors, you could  try adding a auto refresh button on the command bar using the Ribbon workbench. 

            refer to  the link below:

            Adding Buttons to Ribbons | Microsoft Dynamics 365 (neilparkhurst.com)

    Regards,

    Leco Lv

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Syed Aqib Raza Profile Picture

Syed Aqib Raza 42

#2
11manish Profile Picture

11manish 33 Super User 2026 Season 2

#2
Travis South Profile Picture

Travis South 33

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans