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Microsoft Dynamics CRM (Archived)

CRM 2013 Tablet Access

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Posted on by 65

Been trying to get CRM to work on Windows 8 tablet and iOS ipad app without much success.   I can get the iphone app to work without any issues.

on the ipad the app will load,  but I get a white screen that shows my default Dashboard.  I don't see any menu options on the left hand send and nothing seems to load..

On my windows 8 tablet I get the We're sorry You haven't been authorized to use this app.  Check with your system administrator to update your settings. 

Been working with MS Support on the issue,  they're last idea was to put Service Pack 1 on.  That didn't help at all.  

Any ideas or help is appreciated at this point.  

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I have the same question (0)
  • Community Member Profile Picture
    on at

    You do have an ADFS server and have CRM configured for IFD, correct?

  • mikeyonline Profile Picture
    65 on at

    Yep,  should have mentioned that.  

    I can access it fine from an iphone,  just have the issue on the tablets.

  • ZackaryTX Profile Picture
    161 on at

    Hello Mikey,

    Have you verified that the security role includes 'Use CRM for Tablets' privilege?

    Regards,

    Zackary

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