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Service | Customer Service, Contact Center, Fie...
Answered

How to create a Article that will be visible to customer Service Portal

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I want to create an article that displays in the customer service Portal

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  • CRMJetty Profile Picture
    3,512 on at

    Hello,

    This Article will be helpful for you : docs.microsoft.com/.../manage-knowledge-articles-content-levels

    Thanks

  • Suggested answer
    Fubar Profile Picture
    2,761 on at

    As per the link provided by Brandon

    However, one thing to be aware of is if you are not in the US region then the Language setting on the Article needs to mach that of the Portal (the portal by default is en_US).  This presents some extra side issues as the internal KB control (on case) is setup for the internal users local language by default.  

  • Verified answer
    Brandon Sambat Profile Picture
    on at

    The following article should be able to help with your question - docs.microsoft.com/.../configure-knowledge-categories-articles

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