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How to create a Article that will be visible to customer Service Portal

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Posted on by unbeatable

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I want to create an article that displays in the customer service Portal

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Brandon Sambat Microsoft Employee on at

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The following article should be able to help with your question - docs.microsoft.com/.../configure-knowledge-categories-articles

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Fubar 2,761 on at

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As per the link provided by Brandon

However, one thing to be aware of is if you are not in the US region then the Language setting on the Article needs to mach that of the Portal (the portal by default is en_US). This presents some extra side issues as the internal KB control (on case) is setup for the internal users local language by default.

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CRMJetty 3,512 on at

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Hello,

This Article will be helpful for you : docs.microsoft.com/.../manage-knowledge-articles-content-levels

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