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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email router in CRM no...
Microsoft Dynamics CRM (Archived)

Email router in CRM not reliable

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Posted on by Community Member Microsoft Employee

Dear all,

we have an external inbox from our web site where all incoming email are coming from, this is in a way our web input queue.
I have configure the CRM email router with our email adress as Incoming only.
The email adresse as been validated in crm and test gets succesfull.

Then in order to test if it is really working, I go on my web site and send an email from our formular. While sending it I receive it right away in outlook, but when I look at the quaue in CRM, the email is not pulled into CRM. Email has been send 1 day ago and nothing.

Any idea what is going on and if it is really working ?


Setting up like this will offer us a better managment in CRM of input email but if it is less efficient that outlook, what for then.

Thnaks for help

regards

serge

*This post is locked for comments

  • Tanjaddaniel Profile Picture
    Tanjaddaniel 5 on at
    RE: Email router in CRM not reliable

    Please try to reset the setting of the router from the setting menu. For more information or any issue related to it please visit our website www.routercustomercare.co/.../ to fix them immediately.

  • Verified answer
    JohnAnonymous Profile Picture
    JohnAnonymous 5,241 on at
    RE: Email router in CRM not reliable

    If you are using Server Side Sync, you can check the synchronization dashboard:

    community.dynamics.com/.../the-server-side-synchronization-performance-dashboard

    Maybe this has some info you can use.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email router in CRM not reliable

    I have no Email router service as you mentionned in your link

  • Suggested answer
    JohnAnonymous Profile Picture
    JohnAnonymous 5,241 on at
    RE: Email router in CRM not reliable

    Again, did you check the logs? There you can find detailed information on what's going on with email router.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email router in CRM not reliable, why !

    I just make an other test. If I press the test email button again, it run the incoming email test and pull in all the mail box email.

    BUT, if I send afterward an email to that mail box, I could see nothing coming in .

    What is the refreshing period of the synchronisation process ?

    is there a way to change this to shorter time if any ?

    regards

  • Suggested answer
    JohnAnonymous Profile Picture
    JohnAnonymous 5,241 on at
    RE: Email router in CRM not reliable, why !

    Did you check the logs of the email router. Here's a link how to setup the log for the email router:

    community.dynamics.com/.../email-router-demystified-tools-for-troubleshooting-email-router-logging

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