web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

CRM Upgrade from V8.2 to V9 on premise - Changing NAV Integration with existing accounts

(0) ShareShare
ReportReport
Posted on by 60

Hi All,

After a bit of advice please on best practice.

We are intending to upgrade our version 8.2 database, which is on premise to version 9.

We currently integrate with CRM using the native NAV method, so therefore have existing accounts.

When we upgrade we will be taking a back up of the live server and deploying this as the new version 9 system .

Therefore the URL used to connect to NAV will break and therefore the connection the existing accounts.

What is the best method of reconnecting these?

A lot of work has been done on the existing accounts, so there is no option of starting fresh.

Thank you for the help in advance.

Best wishes, Aleia.

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 208 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 80

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans