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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to stop users fro...
Service | Customer Service, Contact Center, Fie...
Answered

How to stop users from seeing Resource Pins on the Schedule Board Map

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Posted on by Lucky Dog 670
Hi
 
Dispatchers benefit from seeing the exact location of a Resource  on the Schedule Board Map. Some other users (say Field Service Engineers) need to access the schedule board but not be able to display map pins for the Resources for data privacy reasons. Any suggestions how this can be done?
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    Unfortunately, this feature is not currently supported on the schedule board.
     
    There are similar ideas proposed by users in the ideas forum.
    https://experience.dynamics.com/ideas/idea/?ideaid=1c31c98d-3d0a-ee11-913a-0003ff45ce96
    You can vote for this idea. Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.
     
     
    Best Regards,
    Dengliang Li
     
  • Verified answer
    Lucky Dog Profile Picture
    Lucky Dog 670 on at
    I have managed to do this via Column Level Security on the Resource's user record. I have applied CLS to address 1 Fields, Composite Address 1, Latitude and Longitude and this works.

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