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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Track my technician
Service | Customer Service, Contact Center, Fie...
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Track my technician

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Posted on by 7Rajendra 60

Track my tech portal by default shows booking start time. Is it possible for us to show time from promised field on work order entity?

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Track my technician

    Hi 7Rajendra,

    I created an identical portal from the template, and this time seems to be uneditable:

     

    pastedimage1669629700725v1.png

    You can try adding fields in place or customizing a portal.

  • 7Rajendra Profile Picture
    7Rajendra 60 on at
    RE: Track my technician

    learn.microsoft.com/.../reminders-arrival-time

  • 7Rajendra Profile Picture
    7Rajendra 60 on at
    RE: Track my technician

    learn.microsoft.com/.../modernize-customer-experience-technician-location-tracking-direct-customer-feedback

    The first image on above link shows Start date field from booking.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Track my technician

    Hi 7Rajendra,

    To help more I need to see some images if it is possible for you.  per my understanding you need to find basic form socaited to technical portal.

  • 7Rajendra Profile Picture
    7Rajendra 60 on at
    RE: Track my technician

    I will check that in few hours time.. thanks much for your suggestions.. Will apprise you on the outcome too

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Track my technician

    Hi 7Rajendra,

    I am not sure. Is my last reply solve your problem?

  • 7Rajendra Profile Picture
    7Rajendra 60 on at
    RE: Track my technician

    And the requirement is on oob track my technician portal. Microsoft doc says that this is not customizable and whatever is in customer portal setting entity can be used to control and we can't control much.

  • 7Rajendra Profile Picture
    7Rajendra 60 on at
    RE: Track my technician

    Yes mate . Currently it displays booking Start date. My client wants us to show the slot instead because tech will always not arrive at exact time but will always arrived within that slot ( time from promised and time to promised)

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Track my technician

    Hi 7Rajendra,

    I am wondering about my understanding but let us give it a try. Are you talking about these columns? If yes, then they are already there.

    pastedimage1669387077009v1.png

    You just need to add these columns in the associated main form of the portal.

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