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Track my tech portal by default shows booking start time. Is it possible for us to show time from promised field on work order entity?
Hi 7Rajendra,
I am wondering about my understanding but let us give it a try. Are you talking about these columns? If yes, then they are already there.
You just need to add these columns in the associated main form of the portal.
Yes mate . Currently it displays booking Start date. My client wants us to show the slot instead because tech will always not arrive at exact time but will always arrived within that slot ( time from promised and time to promised)
And the requirement is on oob track my technician portal. Microsoft doc says that this is not customizable and whatever is in customer portal setting entity can be used to control and we can't control much.
I am not sure. Is my last reply solve your problem?
I will check that in few hours time.. thanks much for your suggestions.. Will apprise you on the outcome too
To help more I need to see some images if it is possible for you. per my understanding you need to find basic form socaited to technical portal.
learn.microsoft.com/.../modernize-customer-experience-technician-location-tracking-direct-customer-feedback
The first image on above link shows Start date field from booking.
learn.microsoft.com/.../reminders-arrival-time
I created an identical portal from the template, and this time seems to be uneditable:
You can try adding fields in place or customizing a portal.
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